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IVORY SMILES COMMONLY ASKED QUESTIONS

FAQS

How do I use the tooth whitening kit?

It is really simple. First you mould the mouth trays using boiling water. Add the gel to your mouth trays and insert in your mouth along with the LED light. 35 minutes later you’ll have at least one shades whiter than before, all our products come with a shade guide

How does it work?

The whitening gel is placed into your custom fitted tray (included in your kit), once inserted over your teeth the active ingredient in the gel starts to break down. Oxygen enters into the enamel and dentine, which in turn breaks down the stain inside the tooth. The structure of the tooth is not changed -it is only the enamel of the tooth that appears whiter. For best and safest results, we recommend you closely follow the instructions provided with your kit.

How long do the results last?

Results will vary from person to person and will depend on your lifestyle choices. We recommend you whiten no more than once a month to maintain your healthy teeth. Whitening generally has better results on yellow stains versus grey coloured stains, but you will still see an improvement.

What are the ingredients?

There are two types of gels, Peroxide and non Peroxide the active ingredient in the peroxide gel is a high quality carbamide peroxide – and in the non Peroxide gel its Sodium Bicarbonate the same used by dentists..

How long does whitening take?

The duration may vary depending on the type of gel being used, however instructions are included and usually the treatment lasts between 20-45 minutes.

Do I really Need the Blue LED Light?

The LED light helps to activate the whitening gel and speeds up the process of whitening. So it’s better to have it.

How many uses in each tube of gel?

There are approximately 4-5 treatments in each tube.

How many treatments in each kit?

Again this varies from kit to kit, however average kits are enough for three treatments, our smallest kit is enough for two treatments

How soon will I run out and need to reorder?

Most kits will last you for a year if you are having 3 treatment in one year

Do I need to buy the whole kit again?

We sell whitening gel refills on the website as a cost-saver. You can keep using the LED light and the moulds from your kit.

Do you offer a money back guarantee?

We offer money back guarantee if the item has not arrived, or if you change your mind when you receive it you will have 14 days after the receipt of the item provided it has not been opened, once item is opened we cannot accept returns for hygienic reasons

Do you refund?

We offer a full refund for a change of mind within 14 days from the receipt of item. And on faulty products which need to be returned to us.

Do your whitening Pens work?

Absolutely, the pens contains the same whitening formula as the kits, the only difference is the application.

What’s the difference between the kits and the strips?

Our whitening strips are infused with the natural antibacterial and whitening properties and have been formulated to lessen sensitivity. They are convenient and easy to use and great if you are prone to tooth sensitivity.

How long can I keep the gel in the cupboard?

Opened you can keep it in the cupboard or drawer for 1 year. Unopened you can store it 2 years.

Do I need to store the gel in the fridge?

A: No, store in a cool, dry spot away from direct sunlight, but you don’t need to keep it in the fridge.

Are your products cruelty free and/or vegan?

Yes, we’re proud to say they are.

How long does it take to see results?

Most people see results after their very first application. Generally your smile will be noticeably whiter after about 3-4 treatments.

Can I whiten if I have braces?

Unfortunately no you can’t - whitening may interfere with the glue holding your braces on and will cause uneven whitening. Best to wait until you have your braces off.

What if I have sensitive teeth?

If you have sensitive teeth we recommend our Professional kit which includes a desensitisation gel. Alternatively our new whitening strips are specially formulated for people with sensitive teeth.

I’m pregnant/breastfeeding, can I whiten my teeth?

We don’t recommend whitening while you’re pregnant or breast feeding, but feel free to ask your GP or specialist for advice.

Does it work on veneers?

Whitening might remove some stains from your veneers, but will only whiten natural tooth enamel. However, we have had amazing results with veneers in the past.

I have holes in my teeth, can I still whiten?

We don’t recommend whitening while you have holes in your teeth. If your teeth aren’t in a healthy state we recommend seeing a dentist for advice first.

What is the recommended age for the kits?

We don’t recommend whitening for anyone under 18 - their pulp (nerve) is still exposed and will be sensitive.

Do I need to see a dentist before whitening?

You don’t have to but we do recommend you see your dentist for a scale and clean before your first whitening treatment.

Is there anyone who can’t whiten?

We do not recommend whitening for the following:

Children under the age of 18 as the pulp (nerve of the tooth) is enlarged until this age and whitening will cause irritation and sensitivity.

Pregnant and breastfeeding, however you can seek advice from your obstetrician/pediatrician.

People with health related issues – e.g. colitis or crohn’s as these health issues can cause damage to your enamel. We recommend you seek advice from your GP or dentists before buying if you have:

How often should I whiten?

We recommend whitening once a week for the first month and then as needed, but not more than once a month. If you choose to whiten more often, we recommend you ask your dentist for advice first.

I have moulds from my dentist can I use them?

Absolutely, We recommend you clean them with toothpaste and a toothbrush after each whitening session to make sure there isn’t gel left on them.

Is this permanent?

No, teeth whitening isn’t permanent - stains will build up again over time.

Can I still drink tea/coffee?

Yes you can, but the stains may build up faster and you may need to whiten every four weeks or so.

I’m a smoker will this help?

Yes, teeth whitening works really well on yellow stains so you will see a noticeable result as the whitening will remove the tobacco stains.

Does it work if I have fillings?

Whitening is completely safe for your fillings and will remove some of the stains on your fillings.

I have a retainer from my braces, can I still use this?

Yes, although we do recommend that you be careful when you mould your mouth guards to not mould into the retainer. It is absolutely safe for the glue, but we recommend you don’t whiten over the metal bars holding on your retainer.

Will whitening damage my enamel?

If you follow our guidelines for the best and safest results there will be no damage to your enamel. If you’re concerned we recommend you ask your dentist.

How many shades whiter will I go?

Results vary from person to person depending on the makeup of their enamel - but you will see a significant change in the colour after about 4 applications.

How does you buy now pay later work?

This  option is for your convenience all you need to do is  enter your payment details as usual and we will debit your card after you receive the items.

How long does it take for the items to arrive?

For UK customers it usually take two working days utmost for items to arrive, for international customers it may vary depending on your country

How long till the products expires?

Unopened your kit will last for 2 years, if you’ve opened your gel it will last for 12 months.